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February 13th, 2019:

What is wrong with ‘the University’ (senior managers’) reaction to the 2019 staff survey

Over 4200 staff completed the staff engagement survey (69%) and the strength of feeling, particularly about the senior management of the University must be acknowledged and acted on. ‘The University’ needs to find ways to meaningfully engage with staff, and this means that senior managers must change their approach.

UCU members are particularly disappointed for the following reasons:

1. Senators requested the opportunity to discuss the staff survey at Senate and were told ‘The role of Senate is in Academic Governance and as such the Staff Survey would not fall within this remit’. Given what the survey results imply for staff retention and organisational leadership this seems surprising – unhappy staff who lack trust in senior managers may find it hard to deliver academic excellence. After further correspondence a hasty ‘informal’ (presumably un-minuted) meeting is to be convened, after a shorter Senate, to discuss concerns. We hope that all Senators, especially those who are University Executive Board members, will attend, and participate in this meeting.

2. The text comments provided in the survey will clarify why staff gave low positive responses to questions, in particular, those about ‘the University’ and senior management. However, we understand that these are not being shared with School/ Department Heads. Yet these comments could be anonymised and depersonalised and shared, especially as staff have taken the time to write them. Responses to Q31 suggest that only 19% of staff agree that ‘the University’ acts on staff feedback. Discussing the text comments is an opportunity to reverse this.

3. Staff are expected to ‘engage’ in conversation in their departments about the survey, with their line manager and their Head of unit. The answers to Q27 suggest staff feel that it is not safe to speak up, so this may not result in open discussion and debate. Senior managers will need to equip staff to engage actively, facilitating equal participation and critical conversations.

4. The survey suggests that staff are relatively content with local line management arrangements, and the teams they work in, but are very disillusioned with the senior management. Staff urgently need to be reassured that senior managers have understood the survey results and see that action is being taken, at the highest levels, to address their concerns.

We propose some immediate actions:

a) Senior managers must commit to resourcing a serious and meaningful reaction to this disastrous staff survey. This means as a first step organising external, independent facilitators for focus groups (where confidentiality and anonymity is guaranteed) to understand the problems and consider how to address them.

b) To be seen as ‘open and honest in their communication’ (Q26) the senior managers must engage Senate properly and openly in the critique and development of the response to the survey and the wider university strategy. This would help the Executive Board and Council to begin to make more consensual decisions, taking staff with them to rebuild ‘confidence in the leadership of the University’ (Q25).

c) Given the rates of experienced or witnessed bullying (shockingly high in some areas) senior managers should introduce as a matter of urgency compulsory training in areas where rates are highest and a hotline to report bullying in confidence.